Return policy

Withdrawal right

Bibo Brands bvba guarantees that the products , which are delivered to the customer, are of an excellent quality. When the customer receives the package, he immediately needs to check the goods to determine whether the products meet the agreement.

Complaints must , to be admissible, to reach us: ( a) in the case of complaints related to non -conforming delivery , eight ( 8) days after the delivery and ( b ) in the case of hidden defects, eight (8) days after discovery of the defect or after the time that such a discovery could reasonably happen.

Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code. We are only responsible for damages caused by intent or gross negligence. We are not liable for any indirect damages of any kind, incurred by the customer .

Warranty:

Our intention is that you are satisfied with your purchase. The warranty is valid two years from the purchase date specified on the shop receipt. If the quality of the received article isn’t meeting your expectations , you may report your complaint via customerservice@bibobrands.com.

Note: If you have tried to repair a defect yourself or did not follow the manual or instructions, the warranty will void.

Did your parcel arrived defected? No problem. We will try to resolve this problem as soon as possible. Contact: customerservice@bibobrands.com.

Bibo Brands bvba is not liable for defects caused by use or heavy use . Poor maintenance can cause malfunctions and are not eligible .

When sending products with defects, you should always send the receipt along. The product must also be sent in an acceptable state and fully cleaned.

 

The consumer has the right to inform Bibo Brands bvba that he renounces the purchase without having to pay a fine and without giving any reason within 14 calendar days from the day following the delivery of the products . The consumer sends it back, in original packaging and, at his own risk and on his own expense.

Please note that items can only be sent back after you have reported this via email or phone. We always answer mails and telephone calls.

The article should be sent back in the same unused state (including labels). Always include delivery note accomponied with your name and address.

Shipping costs are borne by the customer, unless an error was made by Bibo Brands bvba.

As soon as we receive the items in its original condition, your money will be paid back within 30 days.

If the goods have been used , encumbered or damaged in any way, the right to terminate under this paragraph declines.

*The colours on our product pictures are always provisional and may differ from the colours in reality.

Warranty and defects

Bibo Brands bvba guarantees that the products , which are delivered to the customer, are of an excellent quality. When the customer receives the package, he immediately needs to check the goods to determine whether the products meet the agreement.

Complaints must , to be admissible, to reach us: ( a) in the case of complaints related to non -conforming delivery , eight ( 8) days after the delivery and ( b ) in the case of hidden defects, eight (8) days after discovery of the defect or after the time that such a discovery could reasonably happen.

Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code. We are only responsible for damages caused by intent or gross negligence. We are not liable for any indirect damages of any kind, incurred by the customer .

Warranty:

Our intention is that you are satisfied with your purchase. The warranty is valid two years from the purchase date specified on the shop receipt. If the quality of the received article isn’t meeting your expectations , you may report your complaint via customerservice@bibobrands.com.

Note: If you have tried to repair a defect yourself or did not follow the manual or instructions, the warranty will void.

Did your parcel arrived defected? No problem. We will try to resolve this problem as soon as possible. Contact: customerservice@bibobrands.com.

Bibo Brands bvba is not liable for defects caused by use or heavy use . Poor maintenance can cause malfunctions and are not eligible .

When sending products with defects, you should always send the receipt along. The product must also be sent in an acceptable state and fully cleaned.

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