Frequently Asked Questions

KAMBUKKA offers a two-year limited warranty on all bottles purchased from kambukka.com and authorized retailers with proof of purchase.

Please note that this warranty covers only manufacturing defects of the product.

Worn parts, dents, scratches and chipped paint or any other misuse of product or care instructions within packaging (Dishwashing, etc.) are not cause for replacement and will not be recognized as covered by the warranty, as they come from ordinary use of the product.

With regards to the array of bottles, our warranty covers any leak caused by a defect in the stainless steel material or in the lid. Intentional damage to and misuse of the product can void the warranty.

You can send your Kambukka - in its original condition of course - and the accessories in the original packaging to:

Service Logistics bv
Hall 1 / Returns Kambukka e-shop
Newtonweg 10
5928PN Venlo
Netherlands

To report a claim, please send an email to support@kambukka9094.zendesk.com with proof of purchase, reason for claim and pictures of your bottle. Specifically, please send a full-length photo of the front of the bottle, the bottom of the bottle and the claimed damage or defect area, if applicable.

We accept returns up to 14 days after delivery.

You can send your Kambukka - in its original condition of course - and the accessories in the original packaging to:

Service Logistics bv
Hall 1 / Returns Kambukka e-shop
Newtonweg 10
5928PN Venlo
Netherlands

To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns.

We accept returns up to 14 days after delivery.

To be eligible for return, items must be unused, in original packaging and in a saleable condition.

Please return your order in its original condition and packaging within 14 days of your purchase date.

You can send your Kambukka - in its original condition of course - and the accessories in the original packaging to:

Service Logistics bv
Hall 1 / Returns Kambukka e-shop
Newtonweg 10
5928PN Venlo
Netherlands

You must pay the shipping costs for returning your package.

No later than 30 days after receiving your return, the full purchase price of the product and the original shipping costs will be transferred to your account.